Refund and Returns Policy
Nature of Products:
• Random Selection: All purchases are randomly selected mystery assortments, meaning we do not guarantee specific items, brands, or product categories.
• Condition of Items: Items may be new, pre-owned, or in varying states of wear and usability. Some may require repairs, accessories, or additional components to function fully.
• Product Sourcing: Our inventory comes from a mix of seized goods, recovered property, surplus stock, and other legally acquired sources, including but not limited to police auctions.
• No Liability for Specific Contents: By purchasing, you accept that we are not liable for the specific items you receive or their resale value.
No Returns Policy
Due to the unique nature of our products, we do not accept returns or refunds for:
• Items that are damaged, missing parts, or non-functional.
• Items that do not meet personal expectations regarding value, type, or brand.
• Any dissatisfaction with the assortment received, as selection is completely random.
Your Legal Rights
Under UK Consumer Rights laws, customers may return an order within 14 days of receipt, but only if:
• The items do not match the description provided at checkout.
• The order is incomplete or missing a specified quantity of goods.
• The items received are not fit for purpose beyond the expected risks of seized goods.
This does not cover complaints regarding:
• The condition of items, as all purchases inherently involve risk.
• The types of products received, since every order is randomly selected.
Processing a Return
If you believe your purchase qualifies for a return under the conditions above, please contact our customer service team with your order details. Return shipping costs are the responsibility of the customer.
Final Agreement
By placing an order with Seized Store, you fully acknowledge and accept:
✅ The random nature of product selection.
✅ The potential for items to be in used, surplus, or seized condition.
✅ The strict no-returns policy except under the stated legal conditions.
We appreciate your understanding and hope you enjoy the thrill of discovering unique, high-value goods at unbeatable prices!
Understanding Our Products:
At Ecostock, we specialise in selling mystery boxes containing returned or undelivered products. These items can range from electronics to household goods, and their condition can vary. We emphasise that the nature of our products means they may include items that are used, damaged, or otherwise not in 'new' condition.
Our No-Returns Stance on Damaged Goods: Given the unique nature of our products, we do not accept returns for items that are damaged or not in working order. When purchasing from Ecostock, you acknowledge that you are buying items that may be in a less-than-perfect state, and this is reflected in our competitive pricing and the mystery box concept.
No Returns for Disappointment in Product Assortment: Part of the Ecostock experience is the surprise and potential discovery that comes with each box. As such, we cannot accept returns based on dissatisfaction with the products received. Each mystery box is a unique assortment, and the value can vary.
Legal Compliance and Your Right to Return: In compliance with the UK Distance Selling Regulations, customers are entitled to return their purchase within 14 days of receipt. However, this right only applies if the items are not as described, not fit for purpose, or not of satisfactory quality, considering the nature of our products as described above. Please note, however, that this does not cover dissatisfaction with the assortment of products in the mystery box or the condition of individual items, as these are inherent to the nature of the products we sell.
How to Process a Return: If you believe your purchase is eligible for a return based on the conditions outlined above, please contact our customer service team with your order details. Our team will guide you through the return process. Note that return shipping costs are the responsibility of the customer.
Final Statement:
By making a purchase with Ecostock, you acknowledge and agree to our returns policy. We thank you for embracing the unique shopping experience we offer and for your understanding of the nature of our products.