Shipping policy

Thank you for shopping with us! Below is our detailed shipping policy to ensure a smooth and transparent shopping experience.

1. Order Processing Times

  • Processing Time: Orders are typically processed within 1 working day. Orders placed on weekends or public holidays will be processed on the next working day.
  • Order Confirmation: Once your order is confirmed, you will receive an email with order details. When your order has been dispatched, a tracking number will be provided for your convenience.

2. Domestic and International Shipping Options

  • Domestic Shipping: We offer reliable domestic shipping via FedEx.
  • International Shipping: Coming soon.

3. Shipping Costs

  • Standard Shipping (2-4 working days): Standard shipping for domestic orders is available at a flat rate of £6.99.
  • Pallet Delivery (7-10 working days): Larger items requiring pallet delivery will be dispatched via a specialised pallet delivery firm and will take approximately 7-10 working days to arrive. Fees for pallet delivery are calculated at checkout.

4. Returns, Amendments, and Cancellations

  • Returns: If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery. Items must be in their original, unused condition and packaging. Return postage costs are the responsibility of the customer unless the item arrived damaged or incorrect.
  • Order Amendments: If you need to make a change to your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate changes before dispatch.
  • Cancellations: Orders may be cancelled within 24 hours of placement. Once an order has been dispatched, cancellations are no longer possible.

6. Potential Service Interruptions

  • Service Interruptions: While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors beyond our control, such as weather conditions, customs delays, or high-demand periods. If your shipment is delayed, please contact us for assistance, and we will do our utmost to resolve the issue.

7. Order Tracking Details

  • Tracking Information: Once your order has been dispatched, you will receive an email with a tracking number. You can use this to monitor your delivery status on the FedEx website.
  • Tracking Updates: Please allow up to 24 hours for tracking information to become available after receiving your tracking number.

If you have any questions or need further assistance regarding shipping, please do not hesitate to reach out to us at ecostocksolutions@gmail.com.

Thank you for choosing us!